At Agentrix, we are committed to ensuring that your agents continue to deliver exceptional performance long after deployment. Our comprehensive support and maintenance package is designed to keep your systems running smoothly, maximize uptime, and adapt your agents to the evolving needs of your business.
While this package is optional, it is highly recommended to ensure the optimal functioning of your automations.
What We Offer:
- Ongoing Monitoring and Maintenance: We provide continuous monitoring of your chat agents to identify and resolve any issues proactively. Our team ensures that your agents operate at peak performance, minimizing downtime and enhancing user experience.
- Regular Updates and Enhancements: As technology evolves, so do our solutions. We offer regular updates to ensure your chat agents remain cutting-edge, incorporating the latest advancements and improvements in AI and natural language processing.
- Agent Training and Optimisation: To keep your agents aligned with your business goals, we will provide ongoing training and optimisation. This includes refining dialogue flows, updating content, and retraining the AI to handle new scenarios, ensuring your agents continue to meet the changing demands of your customers.
- 24/7 Technical Support: Our dedicated support team is available around the clock to assist with any technical issues or inquiries. Whether you need immediate troubleshooting or guidance on optimising your agents, we’re here to help.
- Scalability and Flexibility: As your business grows, so do your needs. Our package is designed to scale with your operations, offering flexible solutions to expand and enhance your chat agents as your requirements evolve.
Your Success, Our Commitment
At Agentrix we believe in building lasting partnerships with our clients. Our support and maintenance package is more than just a service; it’s a commitment to your ongoing success.